FAQ

Frequently Asked Questions (FAQ)

1. How Can I Contact Customer Support?

Our customer support team is available to assist you with any questions regarding orders, shipping, returns, or products.

Email: Hello@emian.shop

Phone: +44 7418 315192

Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM (GMT)

We strive to respond to all inquiries within 12 hours.

2. Where Is EMIAN Located?

EMIAN is operated by EMIAN LIMITED.

Registered Address:

19 Percival Road
Enfield, Middlesex, EN1 1QS
United Kingdom

3. How Long Does Shipping Take?

Orders are processed within 1–2 business days.

Once shipped, delivery typically takes 6–8 business days.

Estimated total delivery time is 7–10 business days.

A tracking number will be provided once your order has been dispatched.

4. How Can I Track My Order?

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

You can use this information to monitor the progress of your delivery at any time.

Please allow up to 24–48 hours for tracking information to become available after shipment.

5. What Is Your Return Policy?

We offer a 30-day return policy.

To qualify for a return:

  • The item must be unused.

  • The item must be in its original condition.

  • The return request must be made within 30 days of delivery.

Please contact our support team before returning any item so we can provide return instructions.

6. What Happens If My Item Arrives Damaged or Incorrect?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item

We will arrange a replacement or issue a refund where appropriate.

7. Can I Change or Cancel My Order?

Yes.

Orders may be modified or cancelled before they have been processed or shipped.

If you need to make changes to your order, please contact us immediately after placing it.

Once an order has been dispatched, modifications or cancellations may no longer be possible.

8. Are There Any Additional Fees?

No hidden fees apply.

All prices are clearly displayed before checkout.

For orders delivered within the United Kingdom, no additional customs duties or import charges apply.

If we expand shipping internationally in the future, customers may be responsible for any customs duties, taxes, or import fees imposed by their local authorities.

9. Which Payment Methods Do You Accept?

We accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • PayPal

All payments are processed securely through trusted payment providers.

10. Is My Payment Information Secure?

Yes.

All transactions are protected using industry-standard encryption technology and processed through secure third-party payment providers such as Stripe and PayPal.

EMIAN does not store complete payment card information on its servers.