Terms of service

Terms and Conditions

1. Scope

These Terms and Conditions apply to all orders placed through our online store.

Business Name: EMIAN
Company Name: EMIAN LIMITED
Registered Address: 19 Percival Road, Enfield, Middlesex, EN1 1QS, United Kingdom
Email: Hello@emian.shop
Phone: +44 7418 315192

By placing an order through our website, you agree to be bound by these Terms and Conditions.

2. Formation of the Contract

The presentation of products on our website does not constitute a legally binding offer.

By completing the checkout process and placing an order, the customer submits a binding offer to purchase the selected products.

The contract is concluded when we:

  • Send an order confirmation by email, or

  • Dispatch the ordered goods.

We reserve the right to refuse or cancel orders where necessary.

3. Prices and Payment

All prices displayed on our website are shown in the applicable currency and include VAT where required by law.

Available payment methods are displayed during checkout.

Payment must be completed in full at the time the order is placed.

4. Delivery

Orders are delivered to the shipping address provided by the customer during checkout.

Delivery times may vary depending on product availability and destination.

Should any unexpected delay occur, we will inform the customer as soon as reasonably possible.

For detailed delivery information, please refer to our Shipping Policy.

5. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

For international orders, customs duties, import taxes, or other local charges may apply. Such fees are the responsibility of the customer unless otherwise stated.

6. Right of Withdrawal – 30-Day Return Policy

Consumers have the right to withdraw from their purchase within 30 days without providing a reason.

The withdrawal period begins on the day the customer, or a third party designated by the customer, receives the goods.

To exercise this right, customers must notify us clearly by email.

Following a valid withdrawal request:

  • The customer must return the goods.

  • We will refund all eligible payments received, including standard delivery costs where applicable, within the legally required timeframe.

7. Return Conditions

Returned products must:

  • Be unused

  • Be in their original condition

  • Include original packaging whenever reasonably possible

Where permitted by applicable law, return shipping costs may be the responsibility of the customer.

Please refer to our Return & Refund Policy for additional details.

8. Warranty

Customers benefit from all statutory consumer rights and warranty protections applicable under United Kingdom consumer law.

Where products are defective, customers may be entitled to:

  • Repair

  • Replacement

  • Partial or full refund where legally applicable

Nothing in these Terms limits any mandatory legal rights.

9. Liability

EMIAN LIMITED shall be fully liable for:

  • Fraud or fraudulent misrepresentation

  • Gross negligence

  • Death or personal injury caused by negligence

  • Any liability that cannot be excluded under applicable law

In cases of ordinary negligence, liability shall be limited to foreseeable damages arising from the breach of essential contractual obligations.

10. Privacy & Data Protection

We process personal information in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act.

Further information regarding the collection and processing of personal data can be found in our Privacy Policy.

11. Governing Law

These Terms and Conditions and any disputes arising from the use of this website shall be governed by and interpreted in accordance with the laws of England and Wales.

Consumers continue to benefit from any mandatory legal protections applicable in their country of residence.

12. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

EMIAN LIMITED
19 Percival Road
Enfield, Middlesex, EN1 1QS
United Kingdom

Email: Hello@emian.shop
Phone: +44 7418 315192