Shipping Policy

At EMIAN, we are committed to providing a fast, transparent, and reliable delivery experience. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and customer responsibilities.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday).

Order Cut-Off Time: 5:00 PM (GMT) London Time

Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

2. Shipping Time

Estimated shipping time: 6–8 business days (Monday to Friday)

Estimated total delivery time: 7–10 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays or peak seasonal demand.

3. Delivery Area

We currently ship exclusively within the United Kingdom.

Orders placed with delivery addresses outside our supported shipping region may be cancelled and refunded.

4. Shipping Costs

Free Shipping

We offer free standard shipping on all orders within the United Kingdom.

Shipping Carrier: DHL

5. Order Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 24–48 hours to appear within the carrier's tracking system.

Customers may track their shipment using the tracking link provided in the confirmation email.

6. Taxes & Duties

All prices displayed on our website include applicable taxes where required.

For customers located within the United Kingdom, no additional customs duties or import fees are payable upon delivery.

7. Order Changes & Cancellations

Order modifications, including shipping address updates, may be requested within 12 hours of placing an order.

Orders may be cancelled until 7:00 PM (GMT) on the day the order is placed.

Once an order has been shipped, cancellation cannot be guaranteed. If the shipment cannot be intercepted, customers may refuse delivery and request a refund once the package has been returned.

Our customer support team aims to respond to all inquiries within 24 hours.

8. Returns & Exchanges

Customers may return eligible items within 30 days of delivery, provided the items are unused and in their original condition.

We provide a prepaid return label for approved returns.

If you receive a damaged, defective, or incorrect item, we will offer either:

• A free replacement, or

• A full refund

To request a return, exchange, or refund, please contact us using the details below.

9. Incorrect or Undeliverable Addresses

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.

If an order is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment.

Additional shipping charges may apply for resending returned packages.

We strive to resolve all address-related issues fairly and transparently.

10. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

EMIAN LIMITED
19 Percival Road
Enfield, Middlesex, EN1 1QS
United Kingdom

Email: Hello@emian.shop

Phone: +44 7418 315192